Refund Policy

1. Free Trial

New businesses can try NexoraCRM without a credit card. No payment is charged until you actively choose a paid plan, so there is nothing to refund during the trial.

2. Subscription Charges

Once you activate a paid plan, you are billed per the billing cycle shown at checkout (monthly or yearly). Subscriptions renew automatically at the end of each cycle unless cancelled beforehand.

3. Cancellations

You may cancel your subscription at any time from your account settings. Cancelling stops future renewals; you will retain access for the remainder of the period you already paid for.

4. Refund Eligibility

If you are charged in error, or experience a verified service issue that prevented you from using NexoraCRM, contact us within 7 days of the charge and we will review your request for a full or partial refund.

Refunds are generally not provided for partial use of a billing period, change of mind after a renewal, or failure to cancel before an automatic renewal.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method used at checkout and are typically processed within 7–10 business days, depending on your bank or payment provider.

6. Requesting a Refund

To request a refund, contact us with your business name and the payment date, and we'll get back to you promptly.